Better Business Bureau member (BBB)
BBB Online Reliability Program Requirements
To use the BBOnline Reliability Program seal, VRI is required to follow the rules below provided by the BBB:
- Become a member of the Better Business Bureau where company is headquartered;
- Provide the BBB with information regarding company ownership and management and the street address and telephone number at which they do business, which may be verified by the BBB in a visit to the company's physical premises;
- Be in business a minimum of one year (an exception can be made if a new business is a spinoff or a division of an existing business, which is known to and has a positive track record with the BBB);
- Have a satisfactory complaint handling record with the BBB;
- Agree to participate in the BBB's advertising self-regulation program, and correct or withdraw online advertising when challenged by the BBB and found not to be substantiated or not in compliance with our children's advertising guidelines;
- Agree to abide by the BBB Code of Online Business Practices, and to cooperate with any BBB request for modification of a website to bring it into accordance with the Code;
- Respond promptly to all consumer complaints;
- Agree to dispute resolution, at the consumer's request, for unresolved disputes involving consumer products or services. For more information, click here.
Read our complete BBB report.
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