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Testimonials from our Medical Alert clients
What others have said about VRI:
Tuesday, August 18, 2009
"VRI,
I hope we have given you enough correct info. I have called in a couple times for help and really appreciate the patience and polite response to my call for help!
Thanks again,
Brad, Web Patient"
Tuesday, July 7, 2009
"Dear VRI,
We are writing to thank you for providing services for our mother/grandmother, Margaret. Words cannot express how much it meant to us to know that she was getting excellent care from such great people. Your services allowed her to stay at home, which we believe extended her time with us. Thank you again for your services, but mostly for your compassionate and caring people.
Sincerely,
The Family of Margaret"
Monday, June 29, 2009
"Dear VRI,
Since purchasing the automatic pill dispenser with monitoring, I can't tell you how much I appreciate the GREAT service these people who call Dad are giving. They are so friendly and warm and Dad keeps telling me how much he likes both the lady and man who call him to remind him if he forgets his pills. This has taken a huge burden off of me and it is working absolutely perfectly for Dad. I shared this with Dad's coumadin doctor and he had me print off all the info to share with other patients that could benefit from this device and service.
Please tell you monitoring people that they are so good with Dad and we so appreciate their friendliness - which is getting to be more and more of a rarity in customer service.
Have a blessed day!
Brenda, Daughter"
Monday, June 29, 2009 - Dayton, OH
"Team:
A Client just wanted to thank the CareCenter for getting her help this past week. She is on blood thinner and cut a major vein in her foot. EMS got there on time and she said to thank the person who stayed on the line with her while waiting for help.
Great job!!!
Candy, CareCenter/Customer Service"
Monday, February 23, 2009
"I am sorry this letter is so informal, but I am always pressed for time. That being said, I am so thankful that VRI can help me so much with the people I take care of. You and your fellow employees are always SO courteous and helpful. I have NEVER spoken to a company by phone that is more friendly and makes things so incredibly simple. I am ever so grateful that I found VRI!
Thank you so much and God bless,
Daphne, Caretaker"
Tuesday, September 2, 2008
"Great Job VRI!
One of our clients called and said that a lot of people teased him about getting our VRI unit. He's only 54 years old and has taken some heat [from friends and family] since getting the system. Last week he had to push his button and was transported to the hospital. He wanted to thank everyone for their help. He said if it weren't for his PERS unit, he wouldn't be alive. He also said that he would recommend us to everyone he knows.
Kelly - VRI Customer Service
Dayton, OH"
Tuesday, August 19, 2008 - Manalapan, NJ
"Care Center,
[Dawn] was the most caring and concerned individual that I have met in a long time, and I have been associated with corporations for many years. She kept calling me at home asking how I was doing and lifting my moral. If you ever have a position open teaching how to handle people in need, she would be my first choice. The only thing I regret is that now that I have the alert hooked up and working, I won't have the pleasure of talking to her.
It's always easy to complain, but when something nice happens that should be recognized also.
Sincerely,
Leatrice,
Manalapan, NJ"
Thursday, August 7, 2008 - Cleveland, OH
"VRI,
Thank you so much for helping me when I got locked out on my balcony. It was hot and I was having so much trouble breathing, I pressed my button. I couldn't understand the man that answered except that he would stop talking when I talked, so I knew he could hear me. I gave him my neighbor's phone number, and she got me help so I could get in.
Thank you so much to the gentleman who helped me. I'm so glad I have your system. I feel so safe.
Sincerely,
Barb
Cleveland, OH"
Wednesday, July 30, 2008 - Richwood, OH
"To Whom It May Concern:
Just wanted to drop a note to tell you that your button saved my life very recently. I passed out in bed, then pressed my button whenever I came to. I remember nothing from then on till I was in the hospital. I was in ICU for five days. I don’t really know what was wrong, probably a combination of many problems. I have been in a nursing home now almost 3 months, and I tell everyone about my button.
Thank you again to this life saving button.
Sincerely,
Hilda,
Richwood, OH
PS - Everyone should have one if they live alone and have health problems."
Thursday, July 3, 2008
"A son of one of our clients called in to let us know that his mom was still in the hospital. He wanted to thank us, because if it wasn’t for us she might not have made it. He just wanted to let us know that the service and the work that we do is much appreciated.
Thank you,
Laurel,
The Care Center"
Thursday, June 26, 2008
"A client called in to thank us for helping her yesterday, she was very thankful and said she was very happy that she has our unit and can trust us to be there for her and to get her help.
Thank you,
Rachel,
The Care Center"
Friday, March 21, 2008
"We just wanted the staff to know that we had a Home Service Rep go over and beyond the call of duty. Cindy went to our client's home to do an install and when she arrived she found our client lethargic, confused and very pale. Cindy then contacted the client's nurse for the client and stayed with her until the nurse arrived. After the nurse arrived the decision was made that the client needed medical attention and she was then taken to the hospital and she was admitted. Thank you Cindy for getting help for our client and for staying with her until helped arrived. Thoughtful actions such as this is what makes The VRI Team the Best.
Thank you,
Kathy,
Office Manager
VRI"
Monday, March 10, 2008
"We had X Company for our Medical Alarm Monitoring Service for one year. After
observing first hand, the quality of VRI Monitoring Service and the level of
their commitment to customer service, we decided to switch to VRI. We were
amazed that they actually encourage you to press the emergency alarm button a
couple times a month just to make sure that every thing is working properly and
that they will always be there if an emergency arises. Even if you hit the
button by accident, it's no big deal! Just let them know when the care center
comes on and they pleasantly ask if every thing is ok. The quality of VRI's
equipment far surpasses what we had with X Company. It's only about half the
size. And the large red emergency button and the green reset button actually
glow in the dark, making them easy to spot. The telephone number to the VRI
care center is prominently displayed on the face of the unit should any
questions arise. But, the most important thing, is VRI's commitment to the
customer. We went on VRI's web site and it's very apparent that their
"OLD-Fashioned" customer service starts at the top. The quality of VRI's caring
customer service shines through from the president, the care center, technical
support, and down to the field representatives that personally meet with each
customer. It is very rare to find this in today's "greed based" society! Thank
You VRI!
Kindest Regards,
Anthony"
Monday, February 18, 2008 - Arlington, VA
"I am writing to thank you and your staff at the Care Center for the
professional, efficient, and friendly service you provided to my husband only a
week or so after we installed our emergency monitoring system. While kudos may
already have been passed along to your Care Center representative, Birdie, I'd
like to formally recognize her for the outstanding assistance she provided in
getting my husband the emergency medical help he needed last Friday afternoon.
Feb 8, 2008, after he fell in our condominium, was unable to get up, and was
unresponsive to the monitoring system. Early in the afternoon, while heating
his lunch he took a moment to lie down on the bed. After he got up, he fell
down on the floor --face down and hard-- receiving a rug burn/abrasion on his
forehead and a bruised nose. Birdie attempted to make contact with him. She
left a voicemail message that she received the call from Henry's pendant, but
he was not responding to either the monitoring unit or the phone, so she sent
emergency medical help. She also quickly called the appropriate listed contact
person who went into our unit to check on him and confirmed that he needed
help. (As a result of identifying and specifying emergency contact people on
our monitoring alarm agreement sheet we had, in fact, established a support
team for such situations. That alone is a blessing whether or not an emergency
occurs!) Apparently, he'd struggled to try to get up, using a pulled out
dresser drawer as an aid and he exhausted himself. When medical help arrived,
his blood glucose level was 54. He was given immediate treatment and was then
taken to the local hospital where I met up with him in the emergency room that
afternoon. He was admitted for observation and tests and was released on Sunday
afternoon, February 10, 2008, with a change in the dosage of one of his
medications.
He and I are eternally grateful for your medical alert emergency monitoring
system and Birdie's actions in this particular incident. The neighbor who
assisted in the situation was impressed with how beautifully the system worked
--so impressed that she asked me to send your weblink to her in an email!
Please pass our thanks to Birdie for her outstanding assistance.
Ruby
Arlington, VA"
Monday, February 11, 2008 - Cleveland, OH
"I would like to take the time to say thanks to all of you, for the help you
gave to my sister. The alert button was a real blessing to her, as well as for
myself. Many, many times I had to leave my job to take her to the doctor. When
I finally talked to my sister and told her to use the little button around her
neck, it was a large load lifted off of me.
Again, thanks to everyone that had a part in my sister's health care.
Lilian
Cleveland, OH"
Monday, February 11, 2008
"Last Friday, February 8, 2008, my husband, Terry, fell in our condo and could
not get up. Additionally, he had been having instances of hypoglycemia and
these two circumstances combined required immediate medical attention. He
pushed his pendant button and a Care Center representative, Birdie, sent help.
She also contacted our neighbor across the hall who checked on the situation.
Everything worked beautifully! We put this system into effect only a week or so
beforehand and we are so thankful we did!!
Terry was hospitalized 2 days for tests and observation, but he was released
yesterday. He is very glad to be back at home.
Thank you for your outstanding service,
Beth"
Friday, February 1, 2008 - Lima, OH
"VRI -
This letter is to notify you of recent feedback I received regarding your
agency's dealings with a local Agency on Aging.
I have received written feedback from two different staff letting me know that
"VRI is great! Mike is wonderful" and also "VRI does a wonderful job. They take
referrals over the phone, and get units installed in a very timely manner, and
then send fax to confirm the date it went in." I have also been told numerous
times that Mike is great to work with and does an excellent job.
I just wanted to let you know how much we appreciate your efforts on behalf of
PASSPORT consumers in the PSA 3 area. Keep up the good work!
Patricia
Director of Provider Relations
Lima, OH"
Friday, February 1, 2008 - St. Louis, MO
"Yesterday CHS did a welcome call with a new customer of mine in St. Louis, MO.
The customer called me after the welcome call was complete to let me know how
pleased she was with the monitoring center.
The customer said the monitoring center was very impressive, and professional.
This customer did a lot of shopping around, and said that after she completed
the welcome call, she knew she made the right choice.
Nicely Done.
Robert, MO"
Friday, January 11, 2008 - Montrose, CO
"There are no words I can think of that expresses our deepest "Thank You" and
appreciation for your help by way of our medical alert on Thursday evening 20th
of December. It was as though you were standing beside us. I made a trip to the
ER. A laceration in my forehead glued together plus some bumps and bruises. I
am otherwise recovering slowly. We are glad to know someone is on the other end
of the "buzzer" we can talk to and receive so much T.L.C.
John joins me in the above and also in saying once again "Thanks".
Natalie, CO"
Tuesday, December 18, 2007 - Salem, OH
"Hello, I just ended a alarm with a member from Salem, Ohio and she wanted to
tell all of us at VRI to have a great Holiday, and a big thanks to all Care
Representatives for the great job we have done for her. She said that we are
her world and she wanted us all to know that she appreciates all the help we
have given her.
Thanks!
Charlene, VRI Customer Service
Dayton, OH"
Tuesday, November 13, 2007 - Kathy, Dayton OH
"Kathy wanted to let everyone know that VRI saved her life. She said that she
had fell & hit her head and when she pressed her button she received help
almost immediately. She later had to have brain surgery because of blood on the
brain. Because of the swift action of VRI, you saved her life!
Way to go, VRI!
Julie, VRI Customer Service
Dayton, OH"
Thursday, October 11, 2007 - Barb, Columbus OH
"I'm mailing a certificate today for service rep Mark C. Our case manager Amy
submitted this for her client. Amy commented that Mark "took many extra steps
to work around my schedule in order to make this 92 year old lady safer before
the weekend." She described him as "kind, patient, and very professional" in
his interactions with her and the client.
Please share this "kudos" with Mark.
Thank you!
Pat, Healthcare Administrative Worker
Columbus, OH"
Friday, October 05, 2007 - Lynn, Kalamazoo MI
"I am writing to you to let you know how much we, at our case management program
in Michigan, appreciate your staff and the service your company provides for
our elderly, frail clients. Your service rep Dave P. has been especially
helpful with clients and is always very attentive to their unique needs when he
is arranging to set up a unit or teaching them how to use it. Your intake staff
is always very friendly and helpful when the case managers from our office call
to request service and are also attentive to the detail when we inform them of
possible challenges with the clients. 'When issues arise with clients the case
managers here rely on the agencies we contract with to inform us, as the client
is not always able to do so. We very much appreciate how your staff
communicates with us about when a client has initiated the emergency system or
other needs they may have.
Please share our appreciation with your staff and let them know that they are
making a positive impact on the community they serve. Please know as well, that
I think "Valued Relationships, Inc." is a very appropriate name for your
company; you and your staff show how much you value people/relationships with
every client.
THANK YOU FOR ALL YOU DO.
Sincerely,
Lynn, Healthcare Case Manager
Kalamazoo, MI"
Wednesday, January 10, 2007 - James, Rocklin CA
"There is absolutely no question that your "Automatic Pill Dispenser -
Medication Dispenser" is a truly wonderful device. My wife has Primary
Progressive Multiple Sclerosis. As the result of her cognitive impairment it
became impossible for her to handle her own medications. This device has been
an absolute blessing. We have been using it for about 15-months. Prior to
getting it we made trips to the ER a least every other month because she would
run out of pain medication before the end of the thirty (30) day prescription
period. Cost for our co-pay was $50 for each trip. Since we started using the
device we have not been to the ER. Simply stated, the machine has easily paid
for itself by avoiding these co-pays. I'm amazed that you have not marketed the
product better. I only found it by doing a search on the Internet.
Again, thanks for carrying such a wonderful product.
Regards,
James
Rocklin, CA"
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